FAQ

Phone 1-301-777-2655

Pricing

“How does your pricing work?”

We display the Manufacturer’s Suggested Retail Price on each tag throughout our store. Because we often enter into special promotions and sales with our manufacturers, your sales associate will give you up-to-date pricing on the items in which you’re interested.

“Do you accept credit cards?”
Yes, we accept all major credit cards including Visa, Mastercard, Discover, and American Express.

During Your Store Visit

“What are your store hours?”
We are open Monday through Friday from 10:00 a.m. to 6:00 p.m. and on Saturday from 10:00 a.m. to 4 p.m.

“I want to work with an interior designer. Is that possible?”
Our staff has design experience and is more than willing to assist you in your furniture purchase.

If You Visit Us Via Phone

“How do I find what I want if I can’t visit your store?”
Sometimes it’s just not possible to make the trip to Annie’s Fine Furniture. You’re still in luck! We have sales associates trained to assist you via phone, fax, mail, or email so that finding the right furniture and accessories is easy.

“How do you receive my deposit?”
When you and your sales associate have finalized your order, we will mail a copy of the order and an explanation of our terms. We request that you return the Directions Form and your signed, second copy of the order in the envelope we have provided.

Deliveries

“When can I expect my order?”
It takes about 6-8 weeks for manufacturers to provide us with their estimated shipping date. This date is dependent on variables such as availability of stock, cutting schedules or fabric inventory.

“How are deliveries scheduled?”
Annie’s Fine Furniture will immediately contact you when your order is ready. If your order is in our delivery range we will personally contact you to schedule a delivery time. If you are outside of the delivery range your order will be consigned to a freight carrier, you will be notified 24 to 48 hours before the actual delivery to give you a specific day and time and your exact COD balance.

“Should I be present for delivery?”
It is your responsibility to inspect your furniture on delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a redelivery fee equal to the original delivery fee.

“How do I pay the balance of my order?”
With a cashier’s check or credit card, unless financing is arranged.

“Where will you put my furniture?”
Where would you like it? The delivery carrier provides two people to uncarton and set up your furniture where you tell them. For reasons of liability, they cannot alter the product or your home, including drilling items which were not predrilled by the manufacturer or attaching items to your walls.

“What if my furniture can’t be placed where I want it?”
Every practical attempt will be made to position your furniture as you would like. However, if delivery to the desired area involves limited maneuverability because of narrow halls, doorways, stairwells, etc., Annie’s Fine Furniture cannot be responsible for damage that might occur to the structure or furnishings. If two people cannot reasonably move the item to the desired area and you cannot arrange additional help, delivery will be made to an accessible area.

“One of my items arrived damaged. What should I do?”
Damage to your new furniture saddens us also, so we make every possible effort to prevent it. It is important that each item be carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. If you discover damage or defect, notify the delivery personnel immediately. If they can correct the problem, they will do so. If not, upon approval from your Account Manager, the item will be returned to Annie’s Fine Furniture. At our discretion, the item(s) will be deluxed (restored), factory repaired, or factory replaced, and then delivered to you. Please do not return any companion pieces that meet quality standards.

“What if I discover the damage after the delivery?”
We are working hard to achieve a zero damage record. However, if damage does occur, we can deal with it most effectively while we are at your home. Please inspect the shipment thoroughly at the time of delivery. If you should discover damage after the delivery, contact your Account Manager immediately. We will send you a claim form to complete and return to your Account Manager with pictures or video of the damage. The claim will be processed as soon as possible.

Phone Hours 9am to 9pm Monday-Sunday
Showroom Hours Open: Monday thru Friday 10:00am to 5:00pm
Saturday 10:00am to 4:00pm
415 North Centre Street
Cumberland, MD 21502
301.777.2655